Refund and Returns Policy

1. General Policy

At campinghike, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

Returned products must be in their original, unused condition, with all tags, packaging, and accessories included. Items that show signs of wear, damage, or alteration are not eligible for a refund.

2.3. Non‑returnable Items

• Personalized or custom‑made products
• Clearance or final‑sale items, unless required by law
• Perishable goods

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1 (773) 241-2542. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2. Shipping the Return

Once your request is approved, we will issue a prepaid shipping label. Pack the item securely and attach the label. You are responsible for returning the product within the specified time frame.

4. Refunds

4.1. Refund Method

Refunds will be processed to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Restocking Fee

A restocking fee of 10% may be applied to returns that are not due to a defect or error on our part.

5. Exchanges

If you prefer an exchange for a different size, color, or product, follow the same return procedure and indicate the desired replacement. Exchanges are subject to product availability.

6. Defective or Incorrect Items

Items that arrive damaged, defective, or different from the description will be replaced or refunded at no additional cost. Please report such issues within 7 days of receipt.

7. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the delivered items promptly and report any issues within the specified periods.
• Return items in their original condition and packaging.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. campinghike reserves the right to amend this policy at any time; changes will be posted on this page.

9. Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1 (773) 241-2542
• Address: 3623 West 21st Terrace, Chicago, Illinois 60622, United States